Purchased in store, Sam R was very professional and exactly knew all about the mattress. Not pushy but thorough and very friendly staff in that store.my wife and myself have enjoyed good sleep over the past 2 days.
Esmond Lucas (from Product Review)
Yesterday I came into your store and purchased a mattress and mattress protector. I just wanted to say that Stuart from the watergardens store in Taylor's lakes was amazing ! He had so much knowledge and spent a while with us yet hadn't pushed to get a sale from us. You always hear the negatives but it's good to get appreciated when you've done a good job.
Thank you for an outstanding service.
We are so happy with the bed and the service provided was just amazing. Special thanks to Pax and the amazing delivery team of Mark and Tae. They worked so hard to help us re-arrange the beds in our home and would not accept a tip! Told me it was their pleasure to help us and I should spend the money on something nice for myself. Amazing, old-fashioned service. Would recommend this company to anyone. Well done Bev Marks!!!
Clare (via Product Review)
I'd been sleeping on a bad mattress for years that resulted in me waking up constantly throughout the night and getting up in the morning restless and with bad back pain. I went to Bevmarks asking about the best mattress for back support. I know very little about mattresses and a staff member named John Paul pointed me to the perfect mattresses. He explained everything to me and gave me numerous options within my price range - he really knew his stuff!
Thank you so much John!
Staff member John Paul
My partner and I bought a new mattress from the Thomastown store earlier today. We were approached by the salesman who was an incredible help, offering wonderful advice and spectacular customer service. We were both very impressed. Thank you Bevmarks for your amazing assistance, it's very much appreciated =) We can't wait to jump into our new bed!
LAUREN AND JIMMY -Wonderful!
Me and my partner were umming and ahhing over a mattress. We were approached by George at the Chirnside Park store and he proceeded to guide us through the mattresses and explained a variety of things about the types available and how they would affect our bodies. He let us 'blindly' try mattresses to find the one most comfortable. It ended up being a 3-zone, which surprised us and removed our pre-conceived notions about 5 zones being superior. If it wasn't for George's amazing customer service skills and sales skills we probably would have left empty handed! We bought a mattress and feel completely confident in our decision.
AMY W - Only bought because of excellent service!
I recently purchased 2 king mattresses from Bev Marks Thomastown for my daughters new beds. When we set the beds up (bought from an American online store) we found that the mattresses did not fit the bed. They were too long and too wide. I called Bev Marks fearing the worst but I dealt with an amazing salesman called Sam who helped me exchange the mattresses for single ones even though the fault lay with the bed furniture company. Thank you Bev Marks for your understanding and quick resolution. I will not hesitate to recommend you to friends and family.